These Rules contain additional information for consumers, relating to the right of withdrawal from the distance agreement (prepared in pursuance of Annex No. 1 to the Consumers Rights Act of 30 May 2014 (Journal of Laws of 2014 entry 827 as amended).

Orders

We carry out orders placed via the order form, sent by e-mail, fax or post. Orders placed in our online store are transactions with payment obligation. You are required to enter the contact telephone number. It is a condition for accepting the order for execution.

Payments

The Orderer selects the form of payment:

• bank transfer before shipment (on the basis of a pro forma invoice, which will be sent by e-mail to the e-mail address of the Orderer after the order has been placed),
• cash on delivery of shipment. 

Shipments

A document confirming the sale is issued by the company pewag polska Sp. z o.o. or by the distributor of pewag polska Sp. z o.o. Shipments are made at the cost of the Orderer. We take advantage of the services provided by GLS and DPD courier companies. The goods are sent immediately, in any case not later than within 14 days after the order placement date. The cost of shipment amounts to 25 EURO gross. The Buyer acknowledges and consents to incurring additional costs, i.e. costs of delivery.

Right to Withdraw from the Agreement without Cause

The Buyer has a right to withdraw from the agreement without stating the reason within the time limit of 14 days. Where this is the case, the agreement is deemed not to have been concluded. In order to trigger the procedure of refunding the money spent on shopping in our online store, the Buyer is required to fill in and send back a statement of withdrawal from the agreement concluded remotely or off-premises of the company and send it back within 14 days by post to the following address: pewag polska Sp. z o.o., ul. Bielska 1124, 43-374 Buczkowice or by fax No.: 33 8104666. A template of such statement is  here. The deadline for withdrawal from the agreement expires after 14 days from the day on which the Buyer acquired possession of the goods or on which a third party indicated by the Buyer, other than the shipping company, gained possession of the goods.

Returns of Goods

We undertake to accept the goods back if the Buyer withdrew from the agreement and sent at their own cost the purchased goods along with a written statement of withdrawal from the agreement concluded remotely of off-premises of the company. The allowed  time limit is 14 days. In the event of withdrawal from the agreement we will immediately refund all payments received from the Buyer, including costs of initial delivery (excluding any additional costs resulting from selecting by the Buyer a method of delivery other than the one offered by us), providing all events listed below have occurred, for which the person returning the goods is responsible:

• we have been informed of the Buyer’s decision to exercise their right of withdrawal from the agreement (we have received their written statement of withdrawal),
• we have received the goods purchased by the Buyer. In this case the cost of return is incurred by the person returning the goods and such cost shall, in no way, be charged to the Seller,
• we have received a document correcting the sale, signed by the person returning the goods.

The Buyer may check the nature, features and functioning of the goods in the same way, as he could have done it in an offline shop. However, he/she must not use the thing in an unlimited manner.

The Buyer shall be liable to us for decreasing the value of the thing due to using It in an inappropriate manner. Should we conclude that such a situation occurred, we reserve the right to charge the Buyer for any additional costs resulting from decreasing the value of the goods.

The goods must be sent back with original receipt and information that the product is being sent back on the return basis (form downloaded from our website or  your own statement, but containing all information included in our form). You are also required to provide exact address details of the returning person, his/her contact telephone number and the number of the bank account into which the money is to be refunded, including the name of the bank and details of the account holder.

The goods must be sent back to our premises at the address:

pewag polska Sp. z o.o.

Bielska 1124,

43-374 Buczkowice

POLAND

not later than within 14 days from the day on which the Buyer submitted a statement on withdrawal from the agreement.

We will check compliance of the shipment content with the sale document (receipt), condition of the goods and their packaging, whereby we will draw up a corrective document, which will be sent to the Buyer.

The person returning the goods is required to send back the legibly signed corrective document to the Seller.

A refund will be made within 7 days  from the date of receipt by the Seller a corrective document signed by the returning person.

We are obligated to accept the goods if a culpable mistake was made on our part while processing the order. Where this is the case, we shall incur any costs connected with handling shipments.

Complaints

pewag polska Sp. z o.o., the owner of the online store, delivers to Buyers goods free of defects in the meaning of Article 5561 of the Civil Code. Pursuant to the provisions of the Civil Code relating to statutory warranty against defects and provisions set forth below, the Buyer is entitled to lodge a complaint. Provisions of the Civil Code specify Seller’s obligations and the Buyer’s rights deriving from the statutory warranty.

The claimed goods should  be accompanied by the original purchase document (receipt), original packaging, a detailed description of damage and a description of the situation, in which the defect occurred. The claimed goods should be delivered in a clean and complete state. Please be informed that according to the applicable provisions of law the manufacturer is responsible for physical defects of the goods which existed at the time of passing risk onto the Buyer or resulted from a cause already existing in the goods at that time. The following circumstances shall not be regarded as the defects of goods for which the manufacturer bears responsibility:

• any damage caused by the usual and normal wear and tear of the goods,
• mechanical damage to the goods,
• damage caused by improper use, including use of the goods in a manner inconsistent with their intended use.

It shall be presumed, however, that the defects or its cause existed at the time of passing risk onto the Buyer if the defects was identified before a lapse of one year from the date the goods were handed over. Due to protection guaranteed by the rights the Consumer is granted under the statutory warranty, the goods are not additionally covered by a guarantee.

Any matters not settled hereunder shall be governed by the generally applicable provisions of law.

These Rules are applicable as of 08.12.2018.